Case studies, ClaimLynk, Insurance and health tech

ClaimLynk: making a claims workflow obvious

A support and services presentation for a third-party administrator, built around the flow of a claim.

The challenge

Third-party administration is a process business, and the process was the part the deck explained worst. The workflow was described in prose across several slides, which meant no reader ever saw the whole path at once.

The approach

The claim became the structure of the deck. A single end-to-end flow opens the section, then each stage gets its own slide that zooms into that step, with the full flow still visible so the reader never loses their place.

Outcome

• One end-to-end workflow diagram that anchors the whole deck
• Stage slides that zoom in without losing the overview
• A reusable process language for the rest of their material

What we did

• Presentation Design, Process Design, Infographics